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Customer Privacy Protection

Customer Privacy Protection

  • Company Tel 852-2293-9688
  • Hotline 852-2293-9700
  • Fax 852-2293-9699
  • Address Unit 1304, 13/F, Tower 1, Admiralty Centre, 18 Harcourt Road, Admiralty, Hong Kong
Customer Privacy Protection
Customer Privacy

In its responsibility to protect customers' privacy, Yuanta Financial Holding Company and its subsidiaries provide this Privacy Statement in accordance with the Financial Holding Company Act, Rules Relating to Cross-Selling Amongst Financial Holding Company Subsidiaries, and all relevant rules and regulations as stipulated by the competent authorities.

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1. Collection of Customers’ Personal Data

The Company and its subsidiaries possess your personal data from the time you become a customer of any of its subsidiaries, or if you provided your personal data while participating a sales promotional activity, or if the Company and its subsidiaries obtained such data from any other legal or public channel.

2. Storage and Custody of Customers’ Personal Data

Your personal data will be strictly kept confidential by the respective relevant companies, or commissioned by the Company to be managed with high security and stability in an information preservation company’s data storage system. Any acquisition or usage of your personal data will be subject to the Company’s Information Authorization Rule.

3. Method of Data Security and Protection

To ensure that your personal data will not be directly or indirectly accessed by any third party, the Company has adopted a strict internal IP management model; a VPN system was adopted among the Company and its subsidiaries to separately manage your personal data; additionally, the Company also has adopted the most advanced firewall systems to prevent unauthorized intruders.

4. Categorization of Data
Your personal data is categorized into basic information, and transactional and other relevant information:
1) Basic information: name, date of birth, ID number, telephone number, e-mail and mailing address, etc.
2) Transactional and other relevant information:
  • Account information: account or similar numbers, credit card, savings account, trading account, savings and loans information, and other transactional and financial status information, etc.
  • Credit information: records of un-honored checks, record of check cancellations or refusals and status of business operations, etc.
  • Investment information: target, amount and time period of investment or sales, etc.
  • Insurance information: insurance policy categories, time period, coverage amount and payment methods, etc.
5. Purpose for Utilization of Customers’ Personal Data

To provide more diversified and professional financial services to you, the Company will actively develop new kinds of financial products and services with the integration of your personal data to conduct marketing with the purpose of meeting your financial needs.

6. Utilization Scope and Disclosure of Customers’ Personal Data

The subsidiaries of the Company, when engaged in the handling, storage, integration or cross-utilization of customer’s personal data to conduct marketing, will comply with the Financial Holding Company Act, Rules Relating to Cross-Selling Amongst Financial Holding Company Subsidiaries, and all relevant rules and regulations of the competent authority in disclosing your personal data to other subsidiaries of the Company. Other subsidiaries that receive and utilize such data must not disclose such data to any other third party.

The Company, within the parameters permitted by laws and relevant regulations of the competent authority, also may disclose your personal data to the Joint Credit Information Center, Taiwan Clearing House, National Credit Card Center, Financial Information Service Center, SME Credit Guarantee Fund, or other third party as approved by laws.

If necessary, the subsidiaries of the Company may disclose your personal data to a third party contracted with the subsidiaries for a specific purpose. Except for this situation aforementioned or your written consent obtained, the Company will not disclose your personal data to any third party.

7. Update or Revision on Customers’ Personal Data

In order to keep your personal data complete and accurate, if there is any change of your personal data, you may apply for the update or revisions via letter, telephone, fax, internet or other methods approved by the Company.

8. Customers’ Right to Opt Out

If you would not like us to disclose, refer to or cross-utilize your personal data, you may directly notify the Company in writing at any of its business premises. The company will cease utilizing your personal data commencing from the seventh business day after receiving your notice.

In order to protect customer privacy, the Company will periodically make modifications to this Privacy Statement to be in line with the social environment and regulatory changes. The updated Privacy Statement will be published on the Company’s website and will also be disclosed or published to the customers according to the methods designated by the competent authorities.

The names of the companies that may cross-utilize customers’ personal data are as follows:

In order to maintain the integrity and correctness of your personal data, you may apply to change your personal data through written, telephone, fax or internet and other channels that we agree with if your personal data is changed.

  • Yuanta Financial Holding Co., Ltd.
  • Yuanta Securities Co., Ltd.
  • Yuanta Commercial Bank Co., Ltd.
  • Yuanta Life Insurance Co., Ltd.
  • Yuanta Futures Co., Ltd.
  • Yuanta Securities Investment Trust Co., Ltd.
  • Yuanta International Insurance Brokers Co., Ltd.

Risk Disclosure:Transactions conducted through the Internet may be subject to transmission blackout, interruption, delayed transmission due to Internet traffic, incorrect data transmission due to the public nature of the Internet or any uncertain circumstances out of YSHK’s control and cause errors or delay on order transmission, receiving or execution, including unexecution of effective amendment instruction, the original or unrevised instruction may be executed when the order is intended to be cancelled, instructions to trade may not be executed or may be delayed so that they are executed at prices different from those prevailing at the time the instructions were given, and/or communications and personal data may be accessed by unauthorized third parties. YSHK accepts no liability to you or anyone else for any loss or expense arising from the risks.There are risks of your access code or login password being abused or utilised by unauthorised persons. Do not divulge your login ID and password to third parties and change your password regularly. If there is any unauthorised use of your trading or login password, you shall notify YSHK immediately and you agree that you shall bear all risks in connection with any unauthorised use of your trading or login password and you shall indemnify YSHK on demand for any losses, costs, damages, expenses or claims which YSHK may suffer as a result of any unauthorised use of your trading or login password.